Shipping Policy

At Progressiva Orgânica, we want you to be 100% satisfied with your purchase. Please check our exchange and refund policies:

Timeframe for Requests

You have up to 30 calendar days after receiving the product to request a return and refund.

 

Conditions

  • The product must be unused and in its original packaging.
  • We do not accept returns of opened products due to hygiene reasons. (WE DO NOT ACCEPT RETURNS OF PRODUCTS SHOWING SIGNS OF USE)
  • In case of a product unfit for consumption (expired validity date).
  • We are not responsible for misuse of the product.

 

How to Request

Refund requests must be made solely and exclusively through the website's email PROGRESSIVAORGANICAOFICIAL@GMAIL to consolidate information and document all aspects of the request. The customer must provide their name, order number, and the reason for the refund request in the email.

To request a refund due to a change of mind, the customer must inform Progressiva Orgânica via the email PROGRESSIVAORGANICAOFICIAL@GMAIL. After verifying that the purchase meets the terms of this refund policy, a postage code will be provided for the return of the product to our distribution center, if the product has already been received.

If the purchase is canceled before the recipient (customer) receives it and the product has already been shipped, the recipient (customer) must refuse delivery of the item (order) so that it returns to our distribution center. Once we receive the item, we will proceed with canceling the order and refunding the amount paid.


Refund

The refund will be processed using the same payment method used for the purchase, within 10 business days after the request is approved.

The refund will be processed by the payment intermediary, who will send information via email to the same address registered at the time of purchase, including details on how to receive the refund amount.

The refund will only occur after the product has been duly received at our distribution center. If it is outside the timeframe of item "1", or shows signs of use as per item "3,3-1", there will be no refund, and the product will be sent back to the customer.