Shipping Policy
Progressiva Orgânica ships throughout Brazil safely and efficiently.
Delivery Times:
Delivery time varies according to each zip code and the chosen shipping option.
1- Delivery time is an estimate
2- It starts counting from the order dispatch date
3- Orders are invoiced and separated by processing order
4- During periods of high shipping volume, such as Black Friday and Christmas, delays may occur due to third-party logistics.
About Delivery:
Up to 3 delivery attempts will be made, and if none are successful, your order may be held for pickup at an agency or returned to Progressiva Orgânica.
Shipping Methods:
PAC
SEDEX
FULL SHIPPING
Attention
- For all shipping types, the order date does not count towards the delivery time calculation; rather, it is based on the posting date of your order (when we ship it) in business days. This period may change during specific campaign periods.
- You can track your delivery on our website under "My Orders."
- You will receive all order status updates via email.
- Delivery dates are an estimate and may experience slight delays due to external factors such as excessive rain, extreme risk areas, rural zones, and periods of high volume.
- Up to 3 delivery attempts will be made, and if none are successful, your order may be held for pickup at an agency indicated by the postal service or returned to Progressiva Orgânica after the established period.
- In case of an incorrect address provided by the customer during website registration or refusal of receipt at the delivery location, a new shipment of the order will only be processed after payment of the new shipping fee.
Tracking and Delivery Monitoring:
- The customer must track the order delivery using the tracking information provided by us via email or WhatsApp (if registered), checking the tracking status daily. In some cases, the postal service requests pickup at a post office branch; in these cases, the address will be provided by the postal service itself in the tracking information. The customer is responsible for monitoring and picking up the product within the period stipulated by the postal service.
1- If the customer does not pick up the product at the indicated agency within the period informed by the postal service, the item will be returned to our distribution center, and for re-shipment to the customer, a new shipping fee will be charged, calculated based on the PAC shipping modality.
Sincerely;
Progressiva Orgânica website team